Partner for your Outsourcing & Shoring Project

Companies faced with the decision of which IT services, with which model, can be outsourced to which provider over several years should prepare themselves very carefully.  
After all, great opportunities often bring with them far-reaching risks. However, if you plan and manage this step carefully, you can optimize your value chain very effectively and take advantage of the newly created freedom.

• Sourcing & Shoring Strategy Development
• Biz-DevOps tender organization and contract development
• Transition support, risk minimization Development of the delivery model
• Provider management and consolidation

Effective sourcing combines cost transparency, flexibility and can leverage savings potential. For this reason we have made it our business to accompany companies in this process in order to make their sourcing project successful:

New processes and a changed value creation usually require a thorough analysis in the run-up to implementation. On this basis, an individual outsourcing strategy can be developed which is supported in the company in the long term.

• Definition of services, quality features, interfaces, general conditions
• Analysis, definition of objectives, concept and scope for outsourcing
• Definition of the integrated value chain and service performance

A clear description of the services in connection with the delivery locations as well as the language requirements are only a few important factors that should be considered for the outsourcing concept. Develop your critical success factors and describe the general conditions as precisely as possible.

• Create the organisational conditions
• Definition of the new interfaces to the provider
• Preparation of the contractual framework
• Definition of delivery conditions and partner criteria

Best service at the best price provided by a suitable provider. A simple formula, but one that requires a lot of preparatory work. A clearly structured selection procedure and a sophisticated contract are core elements. In addition to detailed service levels, regulatory requirements and data protection issues should also be taken into account.

• Design and control of the tender procedure for provider selection
• Selection procedure and provider evaluation
• Drafting of contracts and commissioning
• Service levels and key performance indicators

The successful implementation of the outsourcing project is also directly linked to a successful transition and functioning provider management. It is important to be able to communicate new performance requirements clearly and in a standardised way, to measure the performance of the provider and to set up continuous quality control.

• Handover of the processes in the transition
• Steering and governance
• Commissioning and accounting
• KPI control and bonus malus rules
• Cyclical change immission